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RETURNS

Is your order not what you expected? Is it the wrong size, does it contain a production error or is there another reason why you want to return (a part of) your order? No problem! You can return the item within 14 days!

Simply fill in the return form that you received with your order and add it to the products you wish to send back.

Just remember:

  • Items can only be returned within the return period (14 days), starting from the day following the delivery of the good(s).
  • Items must be unworn, unwashed and tags must be attached.
  • Items can not be stained by make up or have other signs of wear after trying them on.
  • Discounted products are only eligible for a credit code (no refund).
  • Discounted items (from 50% discount) are not eligible for return, credit code or a refund.
  • Beauty products, earrings, lingerie and swimwear cannot be returned due to hygienic reasons.
  • If you wish to return these items, the packaging must be unopened.

Please note: failure to comply with the terms of our return policy will result in us not being able to give you a refund.

A return is hereby only accepted if, once again, the item is clean and undamaged and is in the original packaging with the original tags and labels. Fitting of items is of course permitted!

The item may be returned with its return form to the following address:

Frenchise
Budastraat 10
8500 Kortrijk
Belgium

This will save you, and us, in the case of a complaint, time and effort.
At the conclusion of the return, the customer by Frenchise reimbursed in the same manner as the payment was made.

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